Support & Legal Disclaimers
Technical Support & Customer Service
FaxCore customers with an active FaxCore Support Contract receive unlimited telephone, email, and online support, Monday through Friday, 7:00 AM to 6:00 PM Mountain Time (GMT -7). Support contract holders are entitled to all product service packs, driver updates, and version upgrades at no additional cost.
Americas & Global Headquarters
- Online Support Portal: https://support.faxcore.com/
- Email Support: support@faxcore.com
- Telephone Support: +1 (720) 870-2900, Option 2
- Hours: Monday – Friday, 7:00 AM – 6:00 PM Mountain Time (MT)
Asia Pacific Regional Office
- Email Support: support@faxcore.com.my
- Telephone Support: +60 3 3324 3226
Editorial & Review Policy
All technical articles, configuration walkthroughs, REST API specifications, and architectural references in this documentation portal are authored, verified, and maintained by the FaxCore Technical Documentation & Engineering Team.
- Expert Technical Review: Content is authored by certified FaxCore FoIP engineers and senior solutions architects with over 20+ years of collective enterprise telephony experience.
- Version Verification: Every guide is lab-tested against official FaxCore Evolution eV6 release builds, Enghouse Brooktrout SR140 drivers, and Microsoft Windows Server updates.
- Continuous Revision Cycle: Documentation undergoes continuous reviews when new service packs, protocol RFCs (e.g. SIP/T.38, TLS 1.3), or security updates are published.
Regulatory Compliance & YMYL Disclaimers
Important
Compliance & Legal Notice: The guidance in this documentation is provided for informational and administrative configuration purposes. While FaxCore Evolution eV6 includes technical features designed to support compliance with HIPAA, HITECH, SOX, GDPR, and PCI-DSS standards (such as AES-256 volume encryption, TLS 1.3 transport security, and immutable audit logs), deploying this software does not automatically guarantee organizational compliance. Administrators and compliance officers must perform independent risk assessments to ensure their specific server deployment, network policies, and administrative procedures meet all applicable federal, state, and international regulatory mandates.
Certifications & Technology Partnerships
FaxCore maintains certified technology partnerships and standards alignments:
- HIPAA Ready: AES-256 encrypted repositories, audit trails, and role-based access control.
- SOC 2 & ISO 27001 Aligned: Enterprise operational and security controls.
- Enghouse Interactive Partner: Certified interoperability for Brooktrout SR140 software FoIP.
- TE-SYSTEMS Certified: Official XCAPI interoperability certification.
- etherFAX Gold Partner: Hybrid cloud connectivity integrations.
Legal & Trademark Notices
- FaxCore and FaxCore Evolution eV6 are registered trademarks of FaxCore, Inc.
- Microsoft, Windows, Active Directory, Exchange, and SQL Server are registered trademarks of Microsoft Corporation.
- Brooktrout and SR140 are registered trademarks of Enghouse Systems Limited / Enghouse Interactive.
- TE-SYSTEMS and XCAPI are registered trademarks of TE-SYSTEMS GmbH.
- etherFAX is a registered trademark of etherFAX, LLC.
- All other product names, logos, and brands mentioned herein are trademarks or registered trademarks of their respective owners.
© 2026 FaxCore, Inc. All rights reserved.