Effective Date: 1-16-2020

Introduction

FaxCore Inc. cares deeply about protecting your personal data from misuse or unauthorized access. This Privacy Notice is designed to inform you about how we collect, process, and store the personal data that you provide to us. For the purposes of this Privacy Notice, the terms “FaxCore”, “we”, “us”, and “our” shall all refer to FaxCore Inc. FaxCore operates https://z96.b45.myftpupload.com/ referred to as “Site”. FaxCore is committed to ensuring that your privacy is protected, and to the extent possible by FaxCore, that your personal data is secure. FaxCore shall process your personal data in a transparent and lawful way. Any personal data you provide when using our Site will only be used in accordance with this Privacy Notice. Please read this Privacy Notice carefully to understand our policies regarding your personal data. If you do not agree with this Privacy Notice, your choice is to not use our Site or Systems. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you and for periodically visiting our Site for changes and updates.

Personal Data

At FaxCore, “Personal Data” refers to data that could be used alone or in combination with other data, to identify you as an individual. For individuals covered by the General Data Protection Regulation (GDPR) and other similar types of global privacy regulations, personal data is any information relating to an identified or identifiable natural person. For individuals not covered by GDPR or where the definition of Personally Identifiable Information (PII) is used, we define personal data as data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, payroll information, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

Personal Data We Collect – What and How

We collect and use personal data that you provide directly to us. This data is collected in various online forms, email, phone conversations, and throughout our business relationship.

Data You Provide to Us

On our website, the Request a Demo and Contact Us forms are used to collect data which is used to contact prospective customers. This data goes into a database. Types of information that is collected are:

• Page the person is coming from
• Data and time of contact
• Name
• Email
• Phone
• Company
• Message – free form field

The name, email, phone number, and company are put into our corporate CRM. When you engage with us as a customer, we collect business information for contract creation, billing, and corporate communication. FaxCore uses the standard business products for the collection, processing, and storage of this data. Our FaxCore System can only be accessed by contracted and authorized customers. All captured information in this system is used for user authentication and user experience enhancement purposes.

Data We Collect Automatically

We automatically collect personal information about you when you access our Site. To make our Site more useful to you, our servers (which may be hosted by a third party service provider) may collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Tracking Technologies

• Cookies are small amounts of data that are stored in separate files within your computer’s Internet browser. Cookies are accessed and recorded by the web-sites you visit, and by the companies that show advertisements on these websites, so that they can recognize the same browser. For more information regarding cookies, please see our cookie policy below.
• Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small strings of code that provide a way for us to deliver a small graphic image (usually invisible) on a web page or in an email. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. Currently not used.
• Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this application, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
• Google AdWords conversion tracking is an analytics service provided by Google that connects data from the Google AdWords advertising network with actions performed on this Site.

This Site specifically uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. For more information on Google Analytics cookies, see the official Google Analytics page.

Cookie Policy

Our Site uses cookies to distinguish you from other users of our Site. A cookie is a small file of letters and numbers that we will put on your computer if you agree. This helps us provide you with a good experience when you browse our Site, and also allows us to improve our Site. We use cookies which are essential to make our Site work; and help us to improve it by giving us some insight into how the Site is being used. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Persistent cookies can be removed by following Internet browser help file directions. See our Cookie Policy here. (https://z96.b45.myftpupload.com/cookie-policy)

Embedded Content from Other Websites

Articles and other content on this Site may include embedded links (e.g. videos, images, articles, etc.). Embedded links and content from other websites behave in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. You are responsible for reading and understanding the privacy policies and notices of these other websites and FaxCore is not responsible for your use of these sites outside our control. Analytics and Advertising Services Provided by Others We may allow others to provide analytics services on our behalf and to serve advertisements on our behalf across the Internet. These entities may use cookies, device identifiers, web beacons and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, web browser, pages viewed, mobile network information, time spent on pages or in apps, links clicked and conversion information. This information may be used by FaxCore and others, to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising targeted to your interests and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your mobile device may also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes. Please review the settings of your mobile device for more information.

Social Sharing Features

Our Site includes social sharing features for common social networks to let users share content. These features are served from third-party services that may serve their own cookies. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Use of Data

We collect and use personal data so that we can provide you with the best service possible. We use the information to contact you via phone or email to fulfil requests that you send to us. We will occasionally send you transactional emails regarding changes or updates to our services and offerings and you may always opt-out of these emails.

Data Retention

We will not store your personal data longer than necessary for the purpose for which we have processed your personal data. How long we retain your personal data depends on the type of data and the purpose for which we process it. If for any reason you think there is a problem with the use of your data, please contact us by sending an email to [email protected]

Sharing Your Data

FaxCore will never sell or share your personal data with third parties outside our authorized sub processors or unless we are required by law.

Subprocessors

During the normal course of business, we may transfer information to our vendors. We use third party Software-as-a-Service (SaaS) to help us process personal data. FaxCore also uses credible vendors who can comply with appropriate security and privacy controls that meet the FaxCore standard.

Individual Rights

If you have submitted a Contact Us form, you can request to receive an exported file of the personal data we hold about you. Upon request, we will provide you with information about whether we hold any of your personal data. You have the right to access the personal data we have about you, and you may request that it be corrected, amended, not processed, or deleted by emailing [email protected] with the subject of “Access Request.” We require all our requests to be in writing. We will respond to your access request within a reasonable time, under 30 days. We may require additional information from you to allow us to confirm your identity or find your personal data. If you believe that any personal data we are holding on you is incorrect, incomplete, or shouldn’t be processed, please contact us as soon as possible, at the contact information below, and we will promptly take the appropriate action. You have the right to withdraw your consent for any marketing or sales material. To do this, please send an email to [email protected] with the subject of “opt out”.

Changes To Our Privacy Notice

It is our policy to post any changes we make to our Privacy Notice on this page. In some cases, we provide additional notice of changes. If we make material changes to how we treat your personal data, we will notify you by email to the email address specified in your account and/or through a notice in the application or on the Site. The date the Privacy Notice was last revised is listed at the top of this page.

Complaints

If you have a complaint with how we have handled your Personal Data please let us know and we will try to fix it. You can email us at [email protected]. If you are a resident of the European Economic Area and have a concern about our practices concerning the processing of Personal Data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside.

Children’s Privacy

FaxCore does not market or sell to children. If we learn that we have collected Personal Data from children under 13 (and in certain jurisdiction under the age of 16), we will promptly take steps to delete the information and terminate the child’s account. California Residents Special Notification Individuals who are residents of California and have provided their Personal Data to us may request information regarding our disclosures, if any, of their personal data to third parties for direct marketing purposes. Such requests must include the reference “Request for California Privacy Information” in the subject line and in the body of the message and must include the email address or mailing address, as applicable, for us to send our response. This request may be made no more than once per calendar year. Requests must be submitted to [email protected].

Contact Us

If you have any questions about this Privacy Notice or complaints about the processing of your Personal Data by FaxCore, please contact:

Chief Privacy Officer FaxCore Inc. 19590 Mainstreet Suite 207 Parker, CO 80138 [email protected]