Faxcore Frequently Asked Questions (FAQs)

Users can use the hold sent faxes at the fax server and gain the ability to review outbound fax messages before transmission takes place. In addition to verifying the rendered fax image, users can check the fax destinations and options. 

FaxCore users receive notification in response to their send and receive actions. Notifications are issued when faxes are sent successfully, when faxes are sent unsuccessfully, when faxes are received successfully, and when faxes are not received successfully.

One or more users can be defined as FaxCore Administrators having full access to all features, including system configuration, and user profile administration. FaxCore Administrators are denoted by simply checking a box in the user’s profile.

FaxCore will automatically re-transmit faxes that failed due to no answer, busy line, poor connection, and other non-fatal errors. If a failure occurs, FaxCore will re-dial the destination and continue faxing where it left off. 

Server based Document Rendering performed by the FaxCore Rendering Service and/or the native applications provides fast, reliable and accurate conversion of native file attachments into a faxable file format (TIFF).

The following fax routing terms are commonly used in the fax industry: 

Least Cost Routing distributes outbound faxes over a network or the Internet to a server closer to the destination, reducing phone bills. 

Inbound Routing delivers faxes to individual clients on your network. 

DTMF Routing: Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax. 

Line Routing allows you to assign a physical fax line to a user. 

CSID Routing: Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient. 

OCR Fax Routing: Optical Character Recognition (OCR) routes a fax to the correct user by recognizing the text on the fax through OCR, and finding keywords related to a recipient. 

DID: Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention. 

ISDN: Integrated Services Digital Network is an all-digital network that allows the transmission of voice and data, though only one can be transmitted over a single line at any one given time.

FaxCore supports up to 120 ports per server. Additional servers can be added in a distributed model to increase capacity or create a fault-tolerant environment. FaxCore provides support for the Brooktrout TR1034 fax board. The TR1034 provides up to 30 fax ports in a single Universal PCI slot. The TR1034 has built-in interfaces for T1 and E1 digital telephone services.

Yes. Network printing services are also available for disconnected sites. This allows fax transmissions to be printed at multiple remote locations without local fax hardware and telephone lines.

Fax cover pages can be created using the following features: placement of graphics and text objects, inserting embedded codes that get translated by the fax server, saving, importing, exporting and printing.

Modeled after the browser-based tracking systems used by top shipping companies, FaxCore tracks incoming and outgoing faxes before, during and after transmission. Arrival confirmation, time of delivery, undeliverable notification, alternate fax numbers, transmission replay and much more.The track telecom billing feature saves the billing attributes of every transmission, telling you exactly what the phone company is billing you for fax traffic. Proactively monitor your fax costs and shop pricing.

Users can attach application files to fax requests.Available file formats include:

• MS Office Documents – DOC, DOCX, XLS, XLSX, PPT, PPTX, VSD, and XPS
• Adobe Acrobat (PDF)
• Image FIles – BMP, GIF, TIF, JPG, PNG
• Generic Files – TXT, HTML, HTM

The following methods are available for users to route inbound fax transmissions:

1. DID – Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention.
2. DTMF – Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax.
3. CSID – Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient.
4. Line Routing – Assign physical fax lines to specific users or groups.
5. Custom OCR processing – Run cover pages through one or more OCR engines to help recognize routable attributes of the fax transmission.
6. User Groups – Group of one or more FaxCore users.
7. Time of day – Time periods when fax transmission routing is activated.
8. Caller ID – Unique number of calling party.

The Caller ID data that FaxCore captures also allows the product to maintain a “White List” and “Black List” of fax numbers. This allows organizations to Black List the numbers that Spam Faxes come from.

The following options are available for sending faxes:

1. FaxCore’s UI is a browser, supporting Internet Explorer, Chrome, FireFox and Safari.
2. Microsoft Outlook with no Exchange connector required.
3. Any email client since standard SMTP is the transport.
4. FaxCore’s client printer driver supporting Windows 7 and above as well as Citrix.
5. Using one of our MFP connectors, whether it be via Sharp (OSA), Konica Minolta (OpenAPI), Xerox (EIP) or Ricoh (ESA).

Leveraging our .NET architecture and superior Software Developer Kit, makes it easy to fax-enable other applications with as few as ten lines of code. Our File Gateways are used to fax enable any application that can drop a file into a folder. Our SAP connector, in conjunction with SAPconnect is used to fax enable SAP. FaxCore’s Printer Driver can process RightFax Embedded Codes, FACSys Embedded codes.

The original fax is stored as a Multi-page tiff file. The fax can then be delivered as a TIFF or PDF file using the following methods:

• Email, with a URL in the email notification allowing the user to view the fax in a browser.
• HTTP or HTTPS post to put the fax in a SharePoint document library.
• File drop, in order to get the fax into a file folder, where a DMS (Document
• Management System) may pick up the fax.
• FTP the fax to another server.

Every fax goes through an OCR process and the results are stored in the SQL database. This enables users to do full text searches on the content of the fax.

FaxCore runs on Windows Server 2019 or 2022. Ideally FaxCore is installed in a Virtual Server such as VMware or Hyper-V. FaxCore also offers a turnkey fax appliance.