For many professionals, mobility is now synonymous with efficiency, as business doesn't stop when one is on the move. Smartphones aid mobile efficiency by enabling users to carry all of their work information with them at all times and making constant communication possible.
According to information from Nielsen, smartphone use among adults between the ages of 18 and 24 has reached 75 percent, and for adults between 25 and 34 it has increased to 78 percent. Overall smartphone ownership has grown 10 percent from 2012.
A recent survey by IntelliResponse found that consumer interest in service efficiency is growing. The study, which polled 1,000 people on their customer service preferences, found that 59 percent value efficiency over personalized service. According to the report, 61 percent of respondents age 18 to 24 and 60 percent of respondents age 25 to 34 would prefer using a customer service mobile app to calling a contact center to speak with a live representative.
Mila D'Antonio, editor-in-chief of 1to1 Media, believes customers' demand for efficiency can only be met by businesses changing their attitudes.
"[C]ompanies must advance their digital service strategies through a digital-first mindset," wrote D'Antonio. "Achieving this goal depends on closing the gap between the traditional and digital service channels and enabling cultural change."
One of the easiest ways for companies to increase work efficiency is by implementing a fax over IP solution. FoIP services allow for organizations to send and receive documents through email, meaning faxes can be accessed from anywhere with a smartphone. Because FoIP doesn't use a phone line, busy signals and delays are no longer an issue and communication speeds are dramatically increased.
Enhance enterprise communication, collaboration and compliance efforts with a proven FoIP solution from FaxCore. Contact FaxCore today to learn more about their 'Partly-Cloudy' fax solutions.
